How do I make a complaint?
If you have any concerns or complaint(s), contact us and we will attempt to resolve the matter as quickly as possible. We are only a phone call away:
Call: 1300 835 324
Monday...
Where can I find Telechoice Policies & Terms and Conditions
Where can I find Telechoice Policies & Terms and Conditions?
All our policies can be found here and our Terms and Conditions can be found here.
Still have a question? Visit our FAQ page.
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Do you have an online Shop?
Yes, our shop includes new & used mobile phones, mobile phone accessories and modems. Click here to see our online shop.
Still have a question? Visit our FAQ page.
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Does Telechoice offer handsets on plans?
Yes, we do a different variety of handsets on plans. Please check out our phones on plan page.
Still have a question? Visit our FAQ page.
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Mobile...
What mobile network does Telechoice use?
TeleChoice uses parts of Telstra’s 5G, 4G and 3G mobile networks. The service provides 5G coverage reaching at least 75% of the Australian population. The Telstra...
TeleChoice SIM cards are available at TeleChoice approved Dealer Outlets and online here.
Still have a question? Visit our FAQ page.
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Mobile SIM plans
Unlimited^...
Your mobile handset may not be compatible with our network if it is locked to your current provider’s network. If your mobile handset is locked, the TeleChoice service will be unusable and there may be...
Can I change my mobile number?
Of course you can!
If you are changing your number due to scam calls / identity Theft – We will change it for you within 24hrs of your request and at no cost to you.
All...
Why should I choose a TeleChoice mobile SIM-only plan?
We understand that quality mobile coverage really matters. In fact, our mobile network covers 1.6 million square kilometres and 98.8% of the Australian population. As you become a customer, you will enjoy...
Our SIM cards are delivered via regular post and may take up to 3-5 business days for delivery.
Still have a question? Visit our FAQ page.
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Mobile SIM plans
Unlimited^...
Yes – during the sign-up stage, choose to keep your existing number.
Still have a question? Visit our FAQ page.
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Mobile SIM plans
Unlimited^...
SIM Only plans, applied online or via our customer service are delivered for free!
Still have a question? Visit our FAQ page.
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Mobile SIM plans
Unlimited^...
Can I get a mobile plan without a credit check?
No, for the network protection – TeleChoice will check your credit to evaluate your financial responsibility and ability to pay each month. TeleChoice may...
Are there any plans without a contract?
Yes, TeleChoice has available SIM-only plans and will not require you to go for a lock-in plan if you don’t prefer to do one. TeleChoice also offers No Lock-in or...
What type of mobile phone can I use with TeleChoice?
You need a 3G/4G compatible handset to use this service. The device needs to support 3G-850MHz and both 4G 1800MHz and 4G 700MHz banding so that you can get the best service possible. If you wish you can...
What is Data Banking & Gifting and How Do I Gift Data?
What is Data Banking?
Data Banking allows you to save your included data and use it later when it suits you. Data that you don’t use in the month, will be saved in...
If your TeleChoice SIM has been locked, it may require you to provide the PUK for SIM PIN to open it again, please contact 1300835324 to retrieve this information.
Still have a question? Visit our FAQ...
Can I change my mobile number?
Of course you can!
If you are changing your number due to scam calls / identity Theft – We will change it for you within 24hrs of your request and at no cost to you.
All...
How to read the statement
This how the statement looks like, let’s go through it:
Black box: It has your account number, the invoice number, and the date this statement was issued (Not...
How do I update my payment details?
a) Login to your Member area
b) Click on Payments from the top menu
c) Then Direct Debit
d) Enter your Direct Debit details
e) Read the Direct Debit Service Agreement
f)...
When do I receive my bill and when is my payment due?
When do I receive my bill and when is my payment due?
The bills are generated every 3rd day of the said billing cycle. The due date falls on the 17th day of the billing cycle.
Still have a question? Visit...
How do I pay my account?
Aus Post Bill Pay You can pay through Australian Post. A surcharge fee of $2.50 applies. You can present the bill to any AUSPOST branch, and they will scan the bar...
My First Bill
Your first bill will always have a 2-month charge. When you first use the service we do not charge you, however we charge you at the end of your first month with us. Your first bill will...
How does my billing cycle work?
Your bill cycle works in reference to the 30 days (1 month) of your service. The billing cycle starts on the day your TeleChoice is active.
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Service Packs (Data and International Calls)
There 2 types of Service packs, data packs and international calling packs.
Data Packs:
1G Excess Data Pack: for $10, 1GB pack will be added to your service...
Message Bank or also known as Voicemail provides a personal answering service if you are busy or can’t answer a call. Typically, the caller hears a prerecorded message and then has an opportunity...
Credit and ID checks
We will perform a credit check when you place a post-paid order with us. For Pre-paid, we perform an ID check. We use Illion (Formally known as Dun & Bradstreet) for our Credit...
What do I need to sign up for a mobile plan with Telechoice?
What do I need to sign up for a plan with Telechoice?
A Valid Australian ID OR International Passport.
Still have a question? Visit our FAQ page.
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Mobile SIM plans
Unlimited^...
What countries are included in the unlimited international calls and SMS?
What countries are included in the unlimited internal calls and SMS?
Our plans with unlimited international calling can be used to call 20 selected countries:
Bangladesh, Brazil, Canada, China, Columbia,...
What is data banking?
Data Banking stores any remaining and/or unused data allowance included in your plan, and you can use it when you need it the most. You can store up to 500GB on some plans & 1000GB...
Absolutely!
If you have an ABN number, you can apply for a Business Account with TeleChoice. We cater for all businesses with no limit size on the number of services on an account. TeleChoice have 6 business...
At TeleChoice when you have a 10+ account meaning 10 or more services on an account, you will be nominated an Australian Based business account manager that you can contact directly without having to go...
TeleChoice has been an Australian household brand for over 20 years and evolved into a Mobile Virtual Network Operator (MVNO) in April 2013 using parts of Telstra’s 3G and 4G network. Since becoming an...
The data speed varies depending on the strength of coverage at your location (Indoor / outdoor / congestion / etc..) but in general your data speed would be up to 100Mbps.
Still have a question? Visit...
Why am I getting an error message about my SIM card?
The reason why your phone shows no SIM card error is that your phone is unable to properly read the contents of your SIM card. This usually happens when your SIM card is not installed properly, it is damaged,...
The TeleChoice Account Number is indicated on your monthly bill, you may refer to your invoice or log in to your Member’s Area here using your mobile number and password.
Still have a question? Visit our...
If your TeleChoice SIM has been locked, it may require you to provide the PUK for SIM PIN to open it again, please contact 1300835324 to retrieve this information.
Still have a question? Visit our FAQ...
Your phone has built-in security measures that allow you to track, ring, lock, or erase it remotely if you have the feature enabled. On a Samsung device, the feature is called Find My Mobile; on Google...
Can I change my mobile number?
Of course you can!
If you are changing your number due to scam calls / identity Theft – We will change it for you within 24hrs of your request and at no cost to you.
All...
