TeleChoice Terms and Conditions

Last updated on Apr 07, 2020

Last updated on Apr 07, 2020

03. Services

Last updated on May 05, 2021


04. Pricing plans

Last updated on May 05, 2021

05. Appendix

Last updated on May 05, 2021


Last updated on Dec 24, 2020

07. NBN

Last updated on Jan 01, 2022

Terms and Conditions

Call Rates

NBN Speeds

Last updated on Jun 16, 2016

Last updated on Jun 16, 2016

03. Handset repayment option

Last updated on Jun 16, 2016

Last updated on Jun 14, 2017

Last updated on Jun 14, 2017

06. Port-in protection

Last updated on Jun 14, 2017

We are serious about protecting customers from potential fraud that can occur from the port-in of mobile numbers.

If you request to port-in your mobile number to us, we will do a number of things to confirm your identity and your authority to port-in that number to us. As part of our process, we will send a unique SMS to the mobile number that you want to port-in to us and you will then need to confirm the details of that unique SMS to us.

If you want to port-in more than one mobile number to us, we will ask for additional right of use and authority information from you in respect of those mobile numbers (which will require you to complete a form we use for that purpose), and we may either send a unique SMS to your primary mobile number, or a unique SMS to each of the mobile numbers you want to port-in to us and you will need to confirm the details of those SMSs to us.

If you suspect that your mobile has been fraudulently ported you should immediately report this to :


The TC team

01. Credit check disclaimers

Last updated on Jun 16, 2016

TeleChoice may give information about you to a credit reporting agency to obtain a consumer credit report about you and/or allow the credit reporting agency to create or maintain a credit information file containing information about you. This information may include the details given by you on this form (including your driver’s licence number), the fact that you have applied for credit, information regarding any payments that are more than 60 days overdue or any cheques which have been dishonoured more than once or information that, in the opinion of TeleChoice, you have committed a serious credit infringement (that is, acted fraudulently or shown an intention not to comply with your credit obligations). This information may be given before, during or after the provision of credit to you. This disclaimer applies whether or not your application for credit is approved.

02. Web disclaimer

Last updated on Jun 16, 2016

1. Introduction

Set out below are the terms which will apply to the use of the website, together with those terms and conditions which are implied by the Competition and Consumer Act 2010 (“CCA”). These are the only terms that will apply unless varied by TeleChoice, which TeleChoice may do at any time without the need for your consent (“TeleChoice terms”).

The use of this site is governed by the TeleChoice terms. All information, graphics, audio and video ads and anything else appearing on this site should be correct and up to date at the time of publication. However, no warranty applies to the accuracy or completeness of the content and TeleChoice cannot be held liable for any errors, omissions or defects.

Any and all liability for consequential or indirect loss or for loss of profits or goodwill arising from the use of this site, or the content herein contained, howsoever arising, is, to the extent permitted by Law, hereby expressly excluded.

Where any warranties or conditions are implied by the CCA or any other Law, and cannot be excluded, the liability of TeleChoice shall be limited to the re-supplying of the content. This is, however, subject to you taking all reasonable steps to minimise the extent of any loss suffered as a result of reliance on the content and is subject to TeleChoice receiving prompt written notification of any such loss.

TeleChoice does not provide any warranty or guarantee that this site will be virus free or available for use at all times. TeleChoice disclaims any liability for delays, or interruptions to, or of cessation of this site, regardless of how such delay or cessation is caused or arises.

2. Security

You agree to at all times keep the your Account number and Password secure and will not disclose them (except to TeleChoice), or allow anyone else to use them whilst using this site. You further acknowledge that anyone with knowledge of the Account number and Password will be able to access the site, which would normally only be available to you. You further agree to notify TeleChoice immediately if you suspect that there has been any unauthorised use of your Password.

In addition you acknowledge responsibility for your use of this site and for the use of your Account number and Password, and further that TeleChoice is entitled to rely on your Account number and Password as evidence of your identity and authority therefore to access the secured areas and content on this site.

Subject only to the foregoing matters, TeleChoice does not warranty the security of this site or of any systems used to access the site or the identity or authority of any person who accesses this site using their Account number and Password.

3. Third party sites

Where this site contains hyperlinks to sites operated by third parties, such hyperlinks are provided solely for your convenience. This does not mean that the sites, or the products and the services offered on those sites, are either recommended or endorsed by TeleChoice.

You acknowledge that TeleChoice is not responsible for the state or content of those sites and you agree that if you access any of those sites or use or buy products and services on any of those sites, you do so solely at your own risk.

The same applies to advertisements for products and/or services, or to embedded hyperlinks or referral buttons to advertisements on third party sites, which is paid for by the relevant third parties, and is neither recommended nor endorsed by TeleChoice.

TeleChoice disclaims responsibility for any products and services that are advertised on either this site or any third party site. Your relationship in respect of any such products and services is strictly with that third party and not with TeleChoice.

In addition, the mere fact that a trademark is used on this site is not an indication of any association with, or endorsement by, the owner of that trademark.

4. Copyright

Save as otherwise indicated, all of the content on this site is protected by Australian and International Copyright Laws, unless otherwise indicated.

You may look at the content on this site and save a copy, or print out a copy of any part of the content on this site for your own information, research or study. By doing so, you agree:

  • That you will not change any of the content from how it appears on this site except to the extent and in the manner authorised by TeleChoice; and
  • On any such copy you must include the following copyright notice, “© Business Service Brokers Pty Ltd”
  • Except as provided above, you are not permitted to reproduce, transmit, adapt, distribute, publish, link to or use any of the content on this site except as permitted by Law, or as allowed by this site, or with the prior written approval of TeleChoice.

5. Trademark notice & TeleChoice’s name

The trademarks that appear on this site, including but not limited to the words, “TeleChoice”, and the TeleChoice logo, are either registered or subject to a pending Application and are either owned or licensed by TeleChoice and are protected under the Laws of Australia or other countries.

If you wish to use the trademarks you can only do so:

  • By complying with the copyright provisions set out above; or
  • As part of a legitimate reference to TeleChoice or a TeleChoice product or service in which you acknowledge the status of the trademark; or
  • With the prior written consent of TeleChoice.

6. Applicable law

Any dispute arising in relation to this site or its content shall be subject to the Laws in force in the State of Victoria and shall be determined by the Courts having jurisdiction in the State of Victoria.

TeleChoice provides no warranty that this site or its content complies with the Laws of any country outside of Australia. Any person accessing this site from outside Australia does so at their own risk and responsibility in all respects and must ensure that its use complies with the applicable Laws in the place where it is being utilised.

7. TeleChoice web disclaimer

TeleChoice is an independent mobile network provider and has not been authorized, sponsored, or otherwise approved by Apple Inc. All registered trademarks of Apple throughout the world belong to Apple Inc. and TeleChoice has not been granted any right or license in respect to these trademarks.

Fraudulent activity

Fraudulent activity using mobile devices can result in financial loss, negative credit ratings and emotional stress.

TeleChoice take your privacy seriously and we are continually reviewing our systems & processes to ensure we are doing all we can to protect you from any type of fraud activity.

Things to look for:

  • Calls or SMS Pretending to be from a known company you trust & know and ask for your personal details.
  • Calls or SMS that say you have won a prize / Money Ø Disguise their number/s, to make it look like they’re calling locally (Spoofing)
  • Recorded messages saying your service is disconnected or to be disconnected and request for a payment


What to do:

  • Don’t answer if you don’t know who it is. Let the call go to voicemail first. If the caller leaves a number, check that it matches the one on their website.
  • Don’t reply or click on any links in text messages
  • Don’t share your personal details (password, account numbers and other sensitive information) with people or online on any social media platforms
  • Block callers – Block numbers that look suspicious
  • Use a password on your mobile. Create strong passwords/pins, face recognition and/or thumb print (depending on the features available on your mobile handset)
  • Instal Anti-virus on your work / home computer


Finally, if you think you’ve been scammed or are the victim of identity theft, report it to us immediately on 1300 835 324 and also report it to Scamwatch by going to