TeleChoice Policies

01. Complaints Policy

Last updated on Apr 07, 2020

02. Direct Debit Policy

Last updated on Apr 07, 2020

03. Privacy Policy (pdf)

Last updated Jan 28, 2021

04. Usage Notification Policy

Last updated on Apr 07, 2020

05. Financial Hardship Policy (pdf)

Last updated on Jan 21, 2021

06. Domestic Violence Policy (pdf)

Last updated on 07 Apr, 2020

07. Appointment of an Authorised Representative or Advocate Policy (pdf)

Last updated on Aug 30, 2020

08. COVID-19 Policy

Last updated on Mar 24, 2020

Need support? We're here to help

Need support or have a question? Our friendly team is available to help. You can contact us via phone, submitting an online form, or live chat. See below for the best way to contact us for your type of query

Sales & SIM Activation

Call: 1300 835 324 (press option 1)

Monday – Friday 9am to 8pm AEST
Saturday 9am to 6pm AEST

Customer service & mobile support

Call: 1300 835 324 (press option 4, then option 1)

Monday – Friday: 9am to 8pm AEST
Saturday – Sunday: 9am to 6pm AEST

Calling from overseas: +61 2 8069 2638 [Toll free when calling from your TeleChoice mobile. If you’re calling from another service, roaming charges apply]

Live chat: Speak with us via Live chat.

Email: support@telechoice.com.au