What should I do if I’ve lost my phone?

What should I do if I’ve lost my phone?

  • Your phone has built-in security measures that allow you to track, ring, lock, or erase it remotely if you have the feature enabled. On a Samsung device, the feature is called Find My Mobile; on Google Pixel, Find My Device; and on an iPhone, you’ll use the Find My app.
  • Contact us on 1300 835 324 to suspend your service & to issue you a new SIM card & block the IMEI.
  • Report it to the police just in case any fraudulent activities are performed with your handset or SIM

Still have a question? Visit our FAQ page.

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