How do I make a complaint?

How do I make a complaint?

If you have any concerns or complaint(s), contact us and we will attempt to resolve the matter as quickly as possible. We are only a phone call away:

  • Call: 1300 835 324
  • Monday – Friday: 9am to 8pm AEST
  • Saturday – Sunday: 9am to 6pm AEST


If you are dissatisfied with our handling of your complaint, you have the right to contact the Telecommunications Industry Ombudsman (TIO) on 1800 062 058.

Still have a question? Visit our FAQ page.

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