Return Policy
TeleChoice Return Policy
At TeleChoice, we want our customers to be completely satisfied with their purchases. We believe that our returns and refunds policy is both honest and straightforward. It’s designed to give you complete confidence in purchasing through Telechoice Online Store. Please contact us at inventory1@telechoice.com.au for any enquiries.
14 Day – Defective Product Policy
If your product has developed a fault within the first 14 days of your delivery date, we offer an expedited exchange process. To help us process your exchange faster please ensure:
The product does not have physical or liquid damage.
The product has its original packaging and accessories.
Contact us within 14 days of your delivery date, providing your purchase details, a description of the fault , including photos of the issues you are experiencing at inventory1@telechoice.com.au .
Dead on Arrival/Damaged in Transit
If your product is damaged in transit or is dead on arrival, please take a photo of the damage or issue with the product and contact us immediately (same day) at inventory1@telechoice.com.au .
Manufacturer Warranty
For information on warranty, please refer to the warranty information. This return policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
Exclusions
Please note our 14 Day – Defective Product Policies only apply to products purchased for personal use and excludes any products purchased for resale or business use. If you purchase more then three phones/tablets/smartwatches in a single transaction and you are purchasing as (or on behalf of) a business we consider the products to be for business use.
Delivery
TELECHOICE Online – Shipping and Delivery Information.
Fast Dispatch (Same Day before 3PM AEST [MON-FRI] or Next Business Day)
90% of our orders are dispatched the same business day once payment has been approved. Then, once your parcel is dispatched, you will be notified via email of your unique tracking number and delivery details. You will also receive the carrier’s details to track and trace your order.
We ship Australia wide through Australia Post. TRACK YOUR ORDER
Please note: due to occasional delays or other operational issues, delivery times may vary for your delivery. Over 98% of orders shipped arrive within less than the maximum transit time
Our transit guidelines for standard delivery are:
| Area |
Delivery time |
| Metro NSW, ACT, QLD, VIC |
1 – 5 working days after dispatch |
| Metro WA, NT, TAS, SA |
3 – 7 working days after dispatch |
| Regional NSW, QLD, VIC |
3 – 7 working days after dispatch |
| Regional WA, NT, TAS, SA |
5+ working days after dispatch |
| Rural NSW, QLD, VIC |
7+ working days after dispatch |
| Rural WA, NT, TAS, SA |
7+ working days after dispatch |
Payment Info
We accept the following payment methods
In order to process your orders without any delay, we strongly recommend you to pay using a PayPal Verified account
Credit card available through Paypal guest check out. Your payment information is processed securely. We do not store credit card details or have access to your credit card information.
Warranty
All Pre-Owned products sold by TeleChoice come with a warranty from the date of purchase shown on the invoice. All Pre-Owned Phones are used devices. The handset device will show some wear and tear, but the unit has been fully tested and quality checked to ensure full functionality. Each Pre-Owned Unit has been graded as A Grade and are in very good cosmetic condition but may have minimal signs of marks/dents on the Frame/Screen of the device.
This device has a 12 month warranty
The phone must be brought back or sent to the original place of purchase for all warranty purposes. Proof of purchase is required for all warranty claims. And the phone will not be covered under warranty if:
- It has been tampered with
- There are visible signs of physical damage
- There is liquid ingression
| Brand |
Warranty Period |
Support Contact |
| Pre-Owned Handsets |
3-12 Months depending on device |
1300 835 324 |
What's in the Box
In addition to your PREOWNED device, you’ll receive the following items;
- Charging Cable
- Sim Injector Pin
- Screen Protector
- NSYS Diagonistic Certificate
