TeleChoice’s Privacy Policy can be accessed at: https://telechoice.com.au/telechoice-privacy-policy.

This Policy sets out the way in which Business Service Brokers Pty Ltd (ACN 069 049 994), which trades as TeleChoice (“TeleChoice”) treats personal information. It deals with our collection, use, disclosure, security measures and a person’s right to access and correct their personal information.

TeleChoice complies with all existing privacy Laws and, unless otherwise indicated, all terms used in this Policy have the same meaning as in the Existing Laws.
“Existing Laws” means:-

• The Telecommunications Act 1997
• The Privacy Act 1988 (including the National Privacy Principles)
• The ACIF Code on the protection of personal information of customers of telecommunication providers.

TeleChoice is committed to protecting and respecting your privacy. This Policy sets out the manner in which we will process any personal information that we collect from you or that you provide to us.

You should read the following carefully so that you will understand our views and practises regarding your personal information and how we will treat it.

“Personal Information” includes, but is not limited to, your:-

• Name, date of birth, current and previous addresses, telephone or mobile phone numbers, email addresses, bank account details, credit card details, occupation, driver’s licence details (if applicable) and your TeleChoice Username and Password.

Where you provide TeleChoice with personal information about other persons, who are your authorised representatives, it is your responsibility to obtain those persons’ consent to the disclosure of their personal information and to tell those persons that you have provided their personal information to TeleChoice.

We will only collect personal information where it is necessary for us to do so in order to perform one or more of our functions or activities, or where the information is necessary for us to supply customers with the products and services ordered from TeleChoice or its related entities, and also for:-

• Billing and account management, credit checking (as set out below), business planning and product development, providing persons with information about TeleChoice promotions and about products and services of our related entities.

When you use our site, we may collect and process the following information about you:-

• Details of your transactions on the site, information that you have filled in on forms such as information provided by you at the time of requesting or subscribing to any service, or becoming a registered user, or where you enter any competition or promotion sponsored by TeleChoice, information you have filled in on surveys where you choose to respond to them, communications you send to TeleChoice such as where you report a problem or submit a comment regarding the site and details of your visits to the site, including, but not limited to, traffic data, location data and the resources that you access.

We will only collect sensitive information with your prior consent and only where it is necessary so that we can perform our activities or function.

When collecting personal information we will advise customers of:-

• The primary purpose that we are collecting personal information.
• Other related uses or disclosures that we may make which we refer to as the secondary purpose.
• Our contact details, if they are not clearly apparent.
• That persons can access the personal information we hold about them.
• That persons can contact us in order to access or correct personal information we are holding about them.
• The organisations which we would usually disclose the personal information to.
• Any Law that requires us to collect the personal information and any consequences for a person if all or part of the personal information is not provided to us.

We do not collect personal information in a secret manner and will always obtain a person’s consent for use of non-sensitive personal information for secondary purposes at the time of collection.

Where we rely upon the direct marketing exception for direct marketing to persons, we will endeavour to ensure that:-

• The person is clearly notified of their right to be excluded from any further direct marketing.
• We will only use the information once before allowing persons to be excluded from any further direct marketing and this applies both to TeleChoice and its related entities.
• The person may be excluded in all further instances of direct marketing even if they have not previously chosen to be excluded, and we will respect a person’s decision to be excluded from direct marketing.

Personal information relating to your use of the network will be collected and handled by Telstra in accordance with their Privacy Statement, which is available online here: https://www.telstra.com.au/content/dam/tcom/personal/privacy/pdf/telstra-privacy-statement.pdf.

TeleChoice does not use sensitive information for direct marketing.

TeleChoice does not use personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date, however, because the accuracy of the information we possess depends upon the information provided by you, you must keep us informed of any errors in, or changes to, your personal information.

You acknowledge that TeleChoice may give information about you to a Credit Reporting Agency to obtain a Consumer Credit Report about you and/or to allow the Credit Reporting Agency to create or maintain a Credit File for you.

The Credit File may include:-

• Your personal information, the fact that you have applied for credit, information regarding any payments that are more than sixty (60) days overdue, or any cheques, which have been dishonoured and information that, in the reasonable opinion of TeleChoice, you have acted fraudulently or shown an intention not to comply with your credit obligations.

This information may be given before, during, or after the provision of credit to you or where your application for credit is not approved.

You acknowledge that TeleChoice may disclose your personal information to third parties where you have consented to such disclosure, including consent for disclosures made under the Credit Reporting Requirements of the Privacy Act.

Where TeleChoice discloses personal information about you to a related entity, the related entity is bound by the original primary purpose for which the information was collected.

You agree that we may disclose your personal information to unrelated third parties to enable the outsourcing of functions, for a related secondary purpose, or where such disclosure is within your reasonable expectations.

TeleChoice takes reasonable steps to ensure that its Contracts with third parties include requirements for them to comply with the use and disclosure requirements of the Privacy Act.

You acknowledge that TeleChoice may disclose your personal information to:-

• Law Enforcement Agencies, Government Agencies, Courts and External Advisors (where permitted or required by Law).

There is a number of ways in which TeleChoice can collect personal information from you, including, but not limited to:-

• Directly from you by telephone, emails, Application Forms, other Agreements, or our website.
• From third parties including TeleChoice’s related entities, Credit Reporting Agencies, or your authorised representatives.
• Publicly available sources of information.

Where you contact us via the Internet, we may collect information about your computer including, where available, your IP address, your operating system and browser type, for system administration. This is statistical data, which does not identify any individual.

We may also for the same reason obtain information about your general Internet usage by using a cookie file, which is stored on the hard drive of your computer.

Cookies contain information that is transferred to your computer’s hard drive and help us to improve our site and to deliver a better and more personalised service. They help us to:-

• Estimate our audience size and usage pattern.
• Store information about your preferences and so helps us to customise the site according to your individual interests.
• Speed up your searches.
• Recognise you when you return to the site.

If you wish to refuse to accept cookies you can do so by activating a setting on your browser, which allows you to do so. However, if you select this setting, this may prevent you from being able to access parts of the site.

Unless you have adjusted your browser setting to refuse cookies, our system will automatically issue cookies when you use the site.

Most browsers will have a help menu on the toolbar which will show you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

You can find out more about cookies by visiting the following website:-
www.allaboutcookies.org

The information that TeleChoice collects from you will either be processed by staff that work for TeleChoice, or a related entity, or for a service provider. Such staff may be involved in the fulfilment of your order, the processing of your payment details, the facilitation of credit reporting and/or the provision of support services.

All registration and order information provided to TeleChoice is stored on secured servers. Any payment transactions will be encrypted using Secure Sockets Layer (SSL) technology.

TeleChoice does not store credit card details.

Where you have been given, or have chosen, a Password, which enables you to access certain features or parts of this site, it is your responsibility to keep the Password confidential and not to share it with anyone.

TeleChoice advises you that the transmission of information via the Internet is not always secure. Therefore, whilst TeleChoice will do its best to protect your personal data, we cannot guarantee the security of any data transmitted to the website.

You acknowledge that any transmission of your data to this site is at your own risk.

However, once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.

You authorise TeleChoice to use information held about you in the following ways:-

• To verify your identity, undertake checks for creditworthiness and fraud, fulfil your orders, provide you with information, products or services, that you request from us, or information relating to products or services which we feel may be of interest to you and where you have indicated that you wish to be contacted for such purposes, to ensure that content from this site is presented in a most effective manner for you, to enable you to participate in any interactive features of our services if you choose to do so and notify you of any changes to our services.

Where we send personal information overseas, we will require the overseas organisation receiving the information to provide us with a binding undertaking that it will handle that information in accordance with the National Privacy Principles.

TeleChoice advises you that you have the right to ask us not to process your personal information for marketing purposes. We will usually inform you if we propose to use your information for marketing, or if we propose to disclose your personal information to any third party for marketing purposes. You can exercise this right at any time by contacting TeleChoice directly.

TeleChoice will destroy personal information after as short a time as possible and after a maximum time of seven (7) years, unless the Law requires otherwise.

Where you follow a hyperlink from this site to any other site, each such site will have their own privacy policies and TeleChoice does not accept any responsibility or liability for these policies. It is your responsibility to check these

policies before you submit any of your personal information to those sites.

The Privacy Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. For more information, visit www.privacy.gov.au

TeleChoice will at all times endeavour to correct details of any personal information as soon as practically possible following a request from you to do so, in accordance with the Privacy Act 1998.

TeleChoice does not charge a fee for processing an access request except where the request is particularly resource intensive.

TeleChoice reserves the right to change this Privacy Policy from time to time by changing it on our website. The amended policy will apply between us regardless of whether or not we have give you specific notice of the change.

If you require more information about TeleChoice’s Privacy Policy, please contact us as follows:-

• Telephone: 1300 TeleChoice Monday to Friday 9.00am to 6.00pm AEST
• Online: www.telechoice.com.au/contact
• Email: feedback@telechoice.com.au
• Mail: PO Box 5161, South Melbourne, Vic., 3205.