How do I make a complaint?

If you have any concerns or complaint(s), contact us and we will attempt to resolve the matter as quickly as possible. We are only a phone call away:

• Call: 1300 835 324
• Monday – Friday: 9am to 8pm AEST
• Saturday – Sunday: 9am to 6pm AEST

If you are dissatisfied with our handling of your complaint, you have the right to contact the Telecommunications Industry Ombudsman (TIO) on 1800 062 058.