COVID-19 Policy

We remain operational and are here to help you via Live Chat or on 1800 669 017 between 10am-6pm AEST.

Please note: Due to the escalating situation with COVID-19 (Coronavirus) around the world, we’ve had to adjust our working conditions to ensure a safe environment for our employees, while continuing to support you. As of 24th March 2020, our call centre capacity has been reduced and this may mean longer than usual wait times.

We’re constantly monitoring the situation and we will keep you updated in the event of any changes.

For any non urgent enquiries, please self-service by logging into members area and utilising our self-help features such as online payments.

We thank you for your understanding and continued patience as our team works hard to support you during this difficult time.

Our thoughts continue to be with those around the world and in Australia who have been impacted directly, as well as in our local community. As such we stand ready to support the response effort however we can.

For additional information and updates on COVID-19 please visit: https://www.health.gov.au/

Thank you for being a loyal TeleChoice customer. We appreciate your patience and understanding, and we look forward to continuing to serve you.

Sincerely,

The TC team