3G Network Closure in 2024

The 3G network has been around for decades and served us well but now it’s time to enjoy the speed, call quality and new features of 4G and 5G.

The Telstra Wholesale Mobile network we will be closing our 3G network on 31st August 2024.

The 3G network has been around for decades and served us well but now it’s time to enjoy the speed, call quality and new features of 4G and 5G.

We are making improvements to our network to deliver better mobile experiences and increase capacity for 4G and 5G services. As part of these improvements we are retiring the 3G network and 3G services will end in mid-2024. The upgrade to 4G offers faster speeds, better call quality and great new features such as Wi-Fi calling. We are also making the network more environmentally friendly by switching off old network equipment and moving to new, more energy-efficient technology.

Devices that are 3G-only, or are not compatible with 4G, will stop working once the 3G network closes. You’ll need to upgrade to new devices to continue receiving a service. Affected devices could be mobile phones or other products like connected tablets and laptops, security cameras, monitors or medical alarms.

FAQs

We are making improvements to our network to deliver better mobile experiences and increase capacity for 4G and 5G services. As part of these improvements we are retiring the 3G network and 3G services will end in mid-2024.

3G-only devices and 4G non-VoLTE devices

You must upgrade to a 4G ready device to stay connected to your service.

When you upgrade, be sure to confirm the device is compatible with our 4G and 5G networks by checking their specifications on the manufacturer’s website.

Confirm the device is compatible with our 4G and 5G networks by checking their specifications on the manufacturer’s website.

To not be impacted by the 3G exit your device will also need to have VoLTE (or 4G voice) capability if you wish to continue to make voice calls. TeleChoice will be in contact with all our valued customers that are using 3G-only devices. We will be contacting you via Email, SMS and calls to help with your upgrade.

VoLTE is the next step in voice calling technology for mobile phones – enabling users to make calls over 4G on the Telstra Wholesale Mobile Network. This means clearer calls and faster connection times.

Text 3 to 3498
 
You will then recieve a message that indicates if the handset you sent the message from is 4G capable or not.
 
Sample Reply:
 
“Good news – your device will work as normal after the 3G closure on 30 June 2024, so you don’t have to do anything.”