The Telstra Wholesale Mobile network will be closing the 3G network on 28th October 2024.
The 3G network has been around for decades and served us well but now it’s time to enjoy the speed, call quality and new features of 4G and 5G.
We are making improvements to our network to deliver better mobile experiences and increase capacity for 4G and 5G services. As part of these improvements, we are retiring the 3G network and 3G services by mid-2024. The upgrade to 4G offers faster speeds, better call quality and great new features such as Wi-Fi calling. We are also making the network more environmentally friendly by switching off old network equipment and moving to new, more energy-efficient technology.
Devices that are 3G-only, or are not compatible with 4G, will stop working once the 3G network closes. You’ll need to upgrade to new devices to continue receiving a service. Affected devices could be mobile phones or other products like connected tablets and laptops, security cameras, monitors or medical alarms.
Also, some old 4G devices rely on 3G for 000 calls, meaning you will not be able to call 000 once 3G is shut down if they have one of these devices.
You can check if the handset is impacted using the SMS device checker tool – text “3G” to 3498.
Another Method to check is via your IMEI – Each mobile device has a unique 15-digit serial number known as an International Mobile Equipment Identity (‘IMEI’):
https://amta.org.au/3g-closure-old/check-my-device/
Need support or have a question? Our friendly team is available to help:
Call: 1300 835 324 (press option 1, then option 1)
Monday – Friday: 9am to 8pm AEST
Saturday – Sunday: 9am to 6pm AEST
Calling from overseas: +61 2 8069 2638 [Toll free when calling from your TeleChoice mobile. If you’re calling from another service, roaming charges apply]
Live chat: Speak with us via Live chat.
Email: support@telechoice.com.au
We are making improvements to our network to deliver better mobile experiences and increase capacity for 4G and 5G services. As part of these improvements we are retiring the 3G network and 3G services will end in mid-2024.
3G-only devices and 4G non-VoLTE devices
You must upgrade to a 4G ready device to stay connected to your service.
When you upgrade, be sure to confirm the device is compatible with our 4G and 5G networks by checking their specifications on the manufacturer’s website.
Confirm the device is compatible with our 4G and 5G networks by checking their specifications on the manufacturer’s website.
OR
You can check if the handset is impacted using the SMS device checker tool – text “3G” to 3498.
To not be impacted by the 3G exit your device will also need to have VoLTE (or 4G voice) capability if you wish to continue to make voice calls. TeleChoice will be in contact with all our valued customers that are using 3G-only devices. We will be contacting you via Email, SMS and calls to help with your upgrade.
VoLTE is the next step in voice calling technology for mobile phones – enabling users to make calls over 4G on the Telstra Wholesale Mobile Network. This means clearer calls and faster connection times.
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