The TeleChoice Call Centre is a support service to retain existing TeleChoice customers through various monthly promotions. Our Call Centre has efficient staff and processes in place and has a proven track record of experience in providing a satisfactory service to all our customers.

Our core business is to contact existing customers who are eligible for an early upgrade on their rate plan. These customers have the opportunity to speak with one of our competent solution consultants who are professionally trained to discuss rate plans and mobile handsets. These solution consultants look into your call pattern and handset usage to understand your needs and recommend the best possible rate plan that will suit your requirements with a free mobile handset where possible.

TeleChoice Call Centre uses a number of technologies that are best suited to our environment, these technologies support and enhance the customer's experience. The process is very simple, and not only does it save time it also provides the customer with the opportunity to listen to an Interactive Voice Recording of the Terms and Conditions for their new agreement.

Once your chosen rate plan is finalized a new handset will be delivered to your nominated address with all courier costs covered by TeleChoice.

Key benefits of the TeleChoice Call Centre:
TeleChoice contact customers that are eligible for an early upgrade
Customers are offered the best possible rate plan to benefit their requirements
All terms and conditions of the selected rate plan are clearly stated via an Interactive Voice Recording
A short verbal agreement is done over the phone by the customer to take up the offer
A selected handset is delivered to a nominated address with no courier cost to you